RETURN Your Order
Enter your order number and email address to access your order details.
From there you can check its current status, track your shipment, download your invoice, initiate a return.
1. By logging in the My Account or Order Status sections from the Help Area and entering the email and order number, you can indicate the goods for which you want to start the online return procedure. In case of issues, you can start the return procedure also by contacting our Client service.
2. Securely repackage your item(s) in the original order box if possible, if not use appropriate packaging for shipment. Attach outside the package the shipping label and the proforma invoice, both included in your original order. Please insert on the proforma invoice the number of items you're returning, and the total amount of them, as shown in the example.
3. We will verify and accept your order within 1-3 business days (during peak season it might take up to 7 working days) from when we receive your return. We will send you an email to confirm the credit has been issued.
The refund you will receive will include both the costs of returned items and the original shipping costs. For our return service, you will be deducted a sum equal to the order shipping costs (in case you have taken advantage of free shipping, your return will be costless).
Please note we can issue the refund only through the same payment method used for the original purchase.
The timing for your refund to show in your account will depend on the payment method used when purchasing and on local banking procedures.
We recommend shipping returned items using the procedure and courier described above, for tracking and insurance purposes.
However, if you prefer to use your own shipping method, please ship your return items to:
DIESEL SPA C/O
DHL Supply Chain
Via Scovizze, 1
36033 ISOLA VICENTINA (VI)
If you choose to return the package using a different courier or shipping method, all return shipping charges will be at your expense and must be pre-paid by you.
Diesel will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.