HELP

Diesel accepts the following payment method for online orders:

Credit CardPAYMENT WITH CREDIT CARD 

We accept payment by credit or debit cards issued by Visa, MasterCard or American Express.
We guarantee that every transaction on our website is secure. Payment and delivery data are collected through the most technologically advanced codification systems (TLS) and our store uses a VeriSign secure server and an ATW certificate to ensure maximum protection.


 PAYMENT WITH KLARNA

You can select Klarna as a payment method after entering your shipping and billing information. If available in your Country, Klarna will be shown at checkout.

KLARNA PAYMENT METHOD:

  • “SLICE IT” WITH KLARNA: Separate your purchase in 3 equal payment. The first payment will be collected from your card at the time of the order. The remaining two payments will be charged automatically after 30 and 60 days. Do not worry: you will receive a reminder when the payment must be completed and when it will be collected.

There are zero interests, commissions or costs for delayed payment – always. If you have problems to complete the order with Klarna, it may be due to:

  1. Klarna payments are subject to the user's financial circumstances. Klarna may have refused your payment request for "SLICE IT". We advise you to choose another type or payment or to place an order for a lower amount.
  2. You may have outstanding payments on previous Klarna purchases.
  3. You may have lost a mandatory field at the cashier, for example by entering your date of birth.

Note that Klarna is an independent payment company and Diesel has no influence on whether or not to accept payment with Klarna.


PAYMENT WITH APPLE PAY

You can select Apply Pay as your payment method, after entering your billing and shipping information.
Compatibility of your device with Apple Pay is crucial to be able to approve the transaction through Touch ID, Face ID, or, if using an Apple Watch, by pushing the side button twice. The outcome of the operation will appear on the screen of your iPhone, iPad, Mac or Apple Watch device.

NEED HELP?

If you have any question or need help with your account, you may contact us to assist you.

We will respont to every message within 1 working day. Monday to Saturday, excluding national holidays.

CLIENT SERVICE

Phone: +39 0230321047
From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.


E-mail
From 9 am to 8 pm, Monday to Saturday.

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